What We Collect
We collect three categories of information.
Account information. When you subscribe to the AI Blog & Content Writer or start a custom project, we collect your name, email, company, WordPress website URL, and country. Payment processing happens through our third-party processor; we receive a confirmation that your subscription is active and the masked card or account identifier shown on your invoices, but we never see or store your full payment details.
Plugin usage data. The plugin reports to our servers when it generates a post, when it hits a budget alert, and when it encounters an API error. We use this to invoice you accurately, surface alerts on your dashboard, and improve reliability.
Website analytics. We log standard server data: IP address, user agent, referrer, request path. We also use Google Analytics to count visits and see which pages are read, and the Meta pixel to see which of our Facebook and Instagram ads bring visitors and requests. Google and Meta each process that data under their own privacy policies. You can opt out at any time with the Opt out button in the notice at the foot of the page; after that, neither loads on your device.
Live chat. Anyone can tap a common question and read its answer without giving any details. If a visitor wants to type a question, they give a name and email first. We keep the name, email, every message in the chat, and the page the chat started on in our website database. Starting a chat is also saved as a request, and the name, email, and messages are emailed to our team. The live chat also keeps a copy of the conversation in your browser for 14 days so you can continue it on a later visit, and you can clear it by clearing your browser's website data.
How We Use It
We use the information above to operate the service, send you receipts and budget alerts, respond to support requests, prevent abuse, and improve product quality. We do not sell your data or use it to train AI models. Unless you opt out, the Meta pixel tells Meta about your visit and whether you sent a request, so we can measure our ads; see Cookies and analytics.
Your Anthropic API Key
The plugin works with your own Anthropic API key, which you store encrypted in your WordPress database on your own server. We never receive, store, or transmit your Anthropic API key. All Claude API calls happen directly between your WordPress install and Anthropic. Your token spend is billed by Anthropic, not by us.
If you want to delete your key, the plugin's Settings panel includes a one-click clear that overwrites the encrypted value in wp_options.
Cookies and Analytics
We set a small number of first-party cookies, all functional:
- CSRF token for form submissions (request lifetime)
- Your cookie-notice choice stored in
localStorageon your device only, so we don't ask again
Unless you opt out, Google Analytics sets its own cookies (_ga and _ga_*) to tell one visit from another, and the Meta pixel sets _fbp (and _fbc when you arrive from a Meta ad) to connect a visit to the ad that brought it. Google's cookies last up to two years and Meta's up to 90 days; clear them from your browser at any time. To opt out, press Opt out in the notice at the foot of the page; we remember that choice on your device and load neither again. If your browser sends a Global Privacy Control signal, we treat it as an opt-out and load neither. We don't use any other advertising trackers.
Who We Share With
Five vendors handle account data or live chat messages:
- Payment processor for subscription billing and invoice generation
- Email delivery service for receipts and budget alerts
- Hosting provider for this website
- Anthropic. We send the text of live chat conversations to Anthropic so its AI model can write replies to questions outside our common question library.
- Telegram. We send live chat messages to Telegram so our team can read them and reply in the chat.
Each vendor has its own privacy policy and a data processing agreement with TygerLabs AI, Inc. Beyond these, Google and Meta receive only the analytics and ad-measurement data described under Cookies and analytics, and not if you opt out.
We do not sell or share your mobile number or your text consent with third parties for their marketing.
How Long We Keep It
Account records are kept for the lifetime of your subscription plus 7 years for tax and accounting purposes. Plugin usage logs are kept for 12 months and then deleted. Server access logs are kept for 90 days. We keep live chat records until you ask us to delete them by emailing roar@tygerlabs.ai. If you cancel, we keep your account data for 90 days in case you resubscribe; after that we delete it and retain only the billing records required by law.
Your Rights
You have the right to access the information we hold about you, correct it, export it, or request deletion. Email roar@tygerlabs.ai with your request and we will respond within 30 days.
If you are in the European Economic Area, the United Kingdom, or California, you have additional rights under GDPR, UK GDPR, and CCPA respectively. The same email address handles all of those requests.
Children
TygerLabs.ai is a B2B service. We do not knowingly collect information from anyone under the age of 16. If you believe a minor has signed up, contact us and we will delete the account.
Changes to This Policy
We will post material changes to this page and notify active subscribers by email at least 14 days before they take effect. The "last updated" date below always reflects the current version.
Contact Us
TygerLabs.ai is operated by TygerLabs AI, Inc., based in Tampa, Florida. For privacy questions, requests, or complaints, email roar@tygerlabs.ai or write to:
TygerLabs AI, Inc.Attn: Privacy
Tampa, FL 33602
United States