Escape 618

The Dashboard Behind a Busy Escape Room

A staff dashboard for bookings, payments, schedules, and reporting.

5-star, concierge service

Client: Escape 618
Industry: Entertainment
What we made: Operations dashboard

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Today's run of show: bookings across four rooms with players, status and balance due

Overview

Escape 618 is a hand-built escape room in Belleville, Illinois. After creating the public booking website, we made a separate dashboard for the owner and staff to track bookings, payments, room schedules, and reporting.

The Challenge

Staff needed one place to manage bookings, balances, room schedules, and customer records across four rooms and six daily time slots. The business also needed reporting, controls for staff access, and a clear view of how the numbers were changing.

Our Approach

Staff get a day and week run of show with booking details, customer drawers, and balance status. They can also manage payments, refunds, rooms, promos, gift cards, and roles from one dashboard. Reporting, insight cards, an audit log, and two-factor sign-in round it out.

What we made

Every Piece, One Team

Staff dashboard Run of show Revenue tracking Room schedule Audit log Reporting

Run of show: shows bookings by day and week across rooms and time slots
Customer ledger: searches customers, tracks visits, totals spent, and exports CSV
Revenue tools: collect balances, charge through Square, and issue refunds
Rooms and schedule: sets time slots and blocks dates by room
Reporting: tracks bookings, revenue, no-shows, repeat visits, and use by weekday

The screens

A Closer Look

Customer ledger with bookings, total spent, last visit and rating for each customer

Revenue view with deposits collected, balances collected and outstanding, and each booking

Rooms and schedule: business hours, time slots and blocked dates for each room

Reporting: 30-day bookings, revenue, no-show rate, repeat customers and use by day of week

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